Chat with us!We built a real-time AI voice agent that answers calls, understands natural speech, and completes tasks — booking appointments, answering questions, and ro...
Callers genuinely cannot tell at first — and they get what they called for without waiting on hold.
Operations Manager
We built a real-time AI voice agent that answers calls, understands natural speech, and completes tasks — booking appointments, answering questions, and routing complex calls — with low-latency, human-like conversation.
| Project Detail | Information |
|---|---|
| Project Type | Web & Telephony |
| Industry | Telephony |
| Technologies | Streaming STT, LLM, Neural TTS, Twilio, WebRTC, Node.js |
| Delivery Partner | mTouch Labs |
| Primary Outcome | The voice agent absorbed routine call volume around the clock while keeping callers satisfied. |
The client's phone lines were overwhelmed, callers abandoned long IVR menus, and after-hours calls went unanswered, costing bookings and goodwill.
We assembled a low-latency pipeline of streaming speech-to-text, an LLM for reasoning, and natural text-to-speech, with barge-in support so callers can interrupt naturally.
The voice agent handles calls 24/7, completes bookings and FAQs autonomously, and warm-transfers to staff with context when a human is needed.
bookings, lookups, and FAQs
Real-time speech-to-text
Dialog reasoning and task execution
Natural-sounding voice output
Telephony and call routing
Low-latency audio streaming
Real-time orchestration service
Mapped common call reasons and desired outcomes.
Tuned the STT-LLM-TTS pipeline for natural turn-taking.
Connected booking and lookup systems for real actions.
Built warm transfer with context for complex calls.
Ran live-call pilots and refined prompts and voices.
The voice agent absorbed routine call volume around the clock while keeping callers satisfied.
A natural, low-latency voice agent turned an overloaded phone line into an always-available service channel that completes real tasks.
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View case studyWhat businesses ask us most often about this project and how we built it.
It is a system that answers phone calls, understands natural speech in real time, holds a conversation, and completes tasks such as bookings or lookups, transferring to a human when needed.
We engineer the speech-to-text, reasoning, and text-to-speech pipeline for low latency and support barge-in, so callers can interrupt and speak naturally.
Yes. Complex calls are warm-transferred to staff along with a summary of the conversation so far.
Yes. The agent operates 24/7, capturing bookings and answering questions even when your team is offline.
Yes. The pipeline supports multiple languages so you can serve a broader caller base.
mTouch Labs combines AI-powered development with deep industry expertise to deliver solutions faster.
